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๐Ÿ  Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (urbnrealestate.com.au) or engage with our services. In this policy, we, us, or our means URBN Real Estate Pty Ltd ACN 22 692 367 221.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

๐Ÿ”น 1. Information We Collect

We may collect the following personal information:

  • Your full name, contact details, and address
  • Date of birth
  • Payment details, including credit card information
  • Information about your occupation, income, financial position, and credit history
  • Consumer preferences, interests, and demographic data
  • Browser session and geo-location data, device and network information, search queries, and browsing behaviour
  • Website interaction details, including cookies, operating system, and browser type
  • Additional information provided directly or indirectly through our website, applications, or social media
  • Any other personal information provided by you or obtained from third parties

We collect this information directly from you or from trusted third parties.

๐Ÿ”น 2. How We Use Your Information

We may collect, hold, use, and disclose personal information for the following purposes:

  • To enable access to our website, social media, and online tools
  • To communicate with you and provide client support
  • For internal record-keeping and administration
  • To conduct market research, improve our services, and enhance user experience
  • For marketing and promotional purposes, including sending relevant property and investment updates

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our messages.

๐Ÿ”น 3. Disclosure of Personal Information

We may disclose your information to:

  • Third-party service providers (IT, hosting, marketing, data storage, and professional advisors)
  • Our employees, contractors, or related business entities
  • Potential agents, business partners, or affiliates
  • Credit reporting agencies, courts, and regulators (as required by law)
  • Government or law enforcement agencies for compliance purposes
  • Service partners such as Google Analytics, which may store data outside Australia

By using our services, you consent to the disclosure of information to trusted third parties โ€” including those located overseas.

๐Ÿ”น 4. Your Rights and Control Over Information

Your Choices: Providing personal information is optional, but may limit your ability to use some services.

Access & Correction: You can request access or correction of your personal information by contacting us.

Complaints: If you believe your privacy has been breached, contact us. Weโ€™ll investigate and respond promptly.

Unsubscribe: Opt out of marketing emails or SMS via the link or by contacting us.

๐Ÿ”น 5. Storage and Security

We take reasonable precautions to protect your information from misuse, loss, and unauthorised access using physical, electronic, and managerial safeguards.

However, no online system is 100% secure. Data transmitted online is at your own risk.

๐Ÿ”น 6. Cookies and Web Beacons

We use cookies and web beacons to personalise your experience and analyse usage.

Cookies help deliver tailored advertising (e.g., via Google or Facebook).

You can manage or disable cookies in your browser settings.

๐Ÿ”น 7. Links to Other Websites

Our website may link to third-party sites. We do not control or endorse their content or privacy practices.

Review their privacy policies before sharing information.

๐Ÿ”น 8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated โ€œLast updatedโ€ date.

Please check back regularly.

๐Ÿ“ฌ Contact Us

If you have questions, access requests, or complaints, please contact our Privacy Officer:

Privacy Officer
URBN Real Estate Pty Ltd (ACN 22 692 367 221)
๐Ÿ“ง Email: info@urbnrealestate.com.au

๐Ÿ“… Last updated: November 14, 2025